Terms of service & Disclaimer

1. Booking & Drop-Off

• All bicycles must be booked in advance.
• Bikes must not be dropped off without prior arrangement with the workshop team.
• Bicycles must be clean and washed before being delivered to the workshop. We reserve the right to refuse unclean bikes or charge a cleaning fee if necessary.

2. Turnaround Times

• Standard turnaround time is approximately three working days, excluding time required to order parts.
• Where parts are required, repair times may vary depending on supplier availability.
• Customers will be notified of progress and when the bicycle is ready for collection.

3. Collection & Storage

• Customers will be contacted when their bicycle is ready.
• Bicycles must be collected within 48 hours of completion.
• Storage charges may apply to bikes not collected within 48 hours.
• Sea The Change reserves the right to dispose of uncollected bicycles after reasonable attempts to contact the owner and in accordance with applicable law.

4. Estimates & Additional Work

• All estimates are based on an initial inspection and may change if additional issues are identified.
• We will contact you before proceeding with any additional chargeable work.
• Final costs may vary depending on labour and parts required.

5. Liability

• Bicycles are left at the owner’s risk.
• While we take reasonable care, Sea The Change accepts no liability for loss, theft or damage beyond our control.
• We are not responsible for pre-existing faults, structural weaknesses or component failures unrelated to work carried out.

Nothing in these terms excludes liability for death or personal injury caused by negligence or liability that cannot legally be excluded.

6. Safety & Roadworthiness

• Customers are responsible for ensuring their bicycle is used safely after collection.
• If safety-critical repairs are recommended and declined, we reserve the right to require written confirmation or refuse release of the bicycle.

7. Parts & Warranty

• New parts are covered only by manufacturer warranties.
• Used or donated parts are supplied without warranty unless explicitly stated.

8. Community Workshop Model

Sea The Change operates as a community charity. Some services may involve trained volunteers working under supervision. All reasonable care is taken to maintain safety and quality standards.

9. Data Protection

Personal information collected for bookings will be used solely for the purpose of managing your service and contacting you regarding your bicycle. We will not share your details with third parties without consent, except where required by law.

10. Contact

For any queries regarding these terms, please contact:

Sea The Change – Cycle Shack
The Garage, Manse Road
Eyemouth
TD14 5JE
Email: info@seathechange.org.uk